FAQ - Answers to the most frequently asked questions
✍️ Writing and creation of the digital book
Who is memoirƨ for?
Who is memoirƨ for?
Whether you're 15 or 80, our platform is easy to use. memoirƨ is therefore ideal for anyone who wants to preserve and share their story with future generations, or for those who want to give that unique gift to preserve the memories of a loved one.
À qui s'adresse memoirƨ ?
À qui s'adresse memoirƨ ?
memoirƨ est fait pour tout le monde, quel que soit votre âge — que vous ayez 15 ou 90 ans.
Pas besoin d’être écrivain ni de maîtriser l’informatique : la plateforme vous guide pas à pas, avec des questions simples et accessibles, comme dans une conversation avec un proche.
Vous pouvez répondre à l’écrit ou tout simplement en dictant vos réponses, selon ce qui vous est le plus confortable.
Puis-je offrir memoirƨ en cadeau ?
Puis-je offrir memoirƨ en cadeau ?
Oui, absolument ! memoirƨ est un cadeau unique et inestimable, parfait pour préserver les souvenirs d’un proche.
C’est très simple : vous pouvez créer un compte à son nom et choisir la date à laquelle il ou elle recevra son accès.
La plateforme est conçue pour être intuitive et facile à utiliser, même pour les seniors peu à l’aise avec l'informatique. Ils peuvent répondre à leur rythme, par écrit ou en dictant leurs réponses, accompagnés pas à pas tout au long du parcours.
Do I need to know how to write?
Do I need to know how to write?
Not at all! memoirƨ is designed to be accessible to everyone (you don't even need to write). You simply answer the questions, in writing or orally, in your own words and style. Lina, our virtual coach, will transform your answers into a flowing narrative that you can then edit as you wish. The questions, divided into 9 chapters, have been designed by our experts to cover all the important periods of your life. The only thing that really matters is your desire to share your memories with your loved ones.
Can I record my answers voice-over?
Can I record my answers voice-over?
Yes! If you prefer to speak rather than write, you can record your answers, and our virtual coach will take care of the rest.
What if I lack inspiration?
What if I lack inspiration?
Don’t panic! Our questions are here to stimulate your memory and awaken your memories. You can answer the ones that inspire you and skip the others.
How quickly can I tell my story?
How quickly can I tell my story?
It's up to you! You can progress at your own pace, in a single session or over several months; memoirƨ adapts to your schedule.
Can I edit my text after writing it?
Can I edit my text after writing it?
Absolutely! You can proofread, edit, and adjust your texts as many times as you like before finalizing your digital and audiobook (if you chose the audio option).
Can I write my book with several people?
Can I write my book with several people?
Yes! memoirƨ allows you to write with several hands: as a couple, with family or with friends. A unique way to cross-reference memories and enrich your story.
Do I have to answer all the questions?
Do I have to answer all the questions?
No, all questions are optional. Answer only the ones that inspire you or add your own themes for an even more personalized book.
In what language can I share my story?
In what language can I share my story?
You can share your story in the language of your choice. Lina, our virtual biographer, will tell it in the language you choose.
📚 Your book - organization and format (digital and audio)
How is my book structured?
How is my book structured?
Your book is organized into 9 chapters , each corresponding to the major stages of your life. Inside each chapter, you will find about ten questions (not mandatory) that will guide you through your memories and help you not forget anything important.
What will my book look like?
What will my book look like?
- Digital Version (PDF) : A professionally structured and laid out book, ready to be kept or shared.
- Audio Version : An audio file (MP3) to download, ready to be shared.
Can I personalize my book with photos?
Can I personalize my book with photos?
Yes! You can:
- Add photos and personal documents (in photo format: just take a photo of them)
- Edit or add chapters
- Choosing a photo for your cover
- Integrate quotes or testimonials
Combien de temps faut-il pour recevoir mon livre ?
Combien de temps faut-il pour recevoir mon livre ?
Une fois votre livre finalisé et validé sur la plateforme, voici les étapes :
- Vous recevez immédiatement votre version numérique (PDF), prête à être partagée avec vos proches.
- Votre fichier est ensuite transmis automatiquement à notre imprimeur.
- L'impression prend environ 10 jours ouvrés.
- La livraison à votre domicile se fait ensuite sous 5 jours ouvrés.
En résumé, comptez environ 15 jours ouvrés (3 semaines) après validation pour recevoir votre livre imprimé chez vous. Vous serez informé par e-mail à chaque étape de la production et de l'expédition !
📦 Delivery and satisfaction
Can I get a refund if I'm not satisfied?
Can I get a refund if I'm not satisfied?
Yes, we offer a 14-day refund if you are not satisfied with the platform.
🎧 Audiobook with your voice
Is the audiobook included?
Is the audiobook included?
The audiobook is offered as a paid option, which can be added at the time of your order or later, after the digital book has been created. It's a unique format, designed to make your story even more vivid and moving.
Do I need to save the entire book?
Do I need to save the entire book?
Not at all! 30 seconds is all it takes. Using your recorded voice, memoirƨ reconstructs your entire audio story. It's simple... yet incredibly powerful to listen to.
Is that really my voice we hear?
Is that really my voice we hear?
Yes. It's your own voice , faithful and natural, carefully recreated. It's a unique way to make your story heard , in your words and with your timbre, as if you were telling it directly to those you love.
Can I use the voice of a loved one?
Can I use the voice of a loved one?
Yes, it's possible. You can choose to use the voice of a loved one : a parent, a child, a grandparent... Simply share your access codes so they can record their voice from their own device.
Can the audiobook be in another language?
Can the audiobook be in another language?
Absolutely. memoirƨ allows you to convey your story in the language of your choice , both written and spoken.
How does registration work?
How does registration work?
From your computer or phone, in just a few minutes. You'll be guided step by step. Even if you're not comfortable with technology, it's simple, fast, and accessible to everyone.
In what format will I receive the audiobook?
In what format will I receive the audiobook?
You receive an MP3 file , easy to listen to, share, or keep. Imagine your grandchildren listening to it one day...
Can I add audio later?
Can I add audio later?
Yes. You can start by creating your eBook with memoirƨ, then decide to add the audiobook later , when you're ready.
📋 Copyright and Privacy
Who owns the rights to my book?
Who owns the rights to my book?
It's your story, your rights . You are the sole owner of your book and your content. We promise to never use your story without your permission.
Is my data secure?
Is my data secure?
Absolutely! We use state-of-the-art technologies to ensure the confidentiality and security of all your data.
📩 Another question?
📩 Another question?
If you can't find the answer to your question, our team is here to help: contact@memoirs.com